Rather tedious but it is necessary to remove as many traces of the previous install as possible (program and dongle drivers) before reinstalling. LEAVE THE DONGLE INSERTED when you reinstall your customizing - even though the program tells you not to. FINALLY, you should be able to install your Pfaff program.with no problems.Once you've finished the above to update dongle driver, close all the open windows.
If a newer driver available, allow it to install. Depending on the version of the dongle software on your computer, it will either find a new version or tell you there is no newer one. This will attempt to find the most current driver for the dongle. A window will open - select Yes, This Time Only & follow prompts to attempt to locate newer driver.
Make sure you're connected to the internet. Double-click the listing for your dongle, click the Driver Tab, select Update Driver. Locate the dongle under Universal Serial Bus Controllers (will be listed as Rainbow, Sentinal or Aladdin depending on version of dongle). After dongle re-installs, right click on My Computer, select Properties, select Hardware tab, select Device Manager (assuming Windows XP if earlier version you won't see Hardware Tab - just select Device Manager). This should automatically trigger the dongle install. Remove dongle and re-insert in USB port. This should remove all traces of the dongle software that was previously installed. Double-click the listing for your dongle, click the Driver Tab, select Uninstall. Locate the dongle under Universal Serial Bus Controllers (will be listed as Rainbow, Sentinal or Aladdin depending on version of dongle). With the dongle still connected, right click on My Computer, selectProperties, select Hardware tab, select Device Manager (assumingWindows XP if earlier version you won't see Hardware Tab - just selectDevice Manager). Uninstall your Pfaff software program (either through Windows Add/Remove Programs or with the Pfaff Uninstall feature). If the following doesn't work, send me your phone number and I'll be happy to call and try to walk you through getting it re-installed ( ) Hoping I recall all the steps (worked for Pfaff for 10 years doing just this type of thing but found there were a lot of variables and was never able to write them all down in one place!)
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